Shipping Policy

Shipping Information

At Drill, we ensure that your pet's nutrition reaches you quickly and in perfect condition. Orders are processed within and delivered within 1-5 business days, depending on your location.

  • We currently ship across Egypt.
  • Delivery times may vary based on location and external factors.
  • Once your order is shipped, you will receive a confirmation with tracking details.

Returns & Exchanges

We take quality seriously and strive to deliver our products in perfect condition. However, if you receive a damaged, defective, or incorrect item, we are happy to exchange or replace it.

Returns & Exchanges are only accepted if:

  • The product is damaged or defective upon arrival.
  • You received the wrong item or incorrect order.
  • The issue is reported within 3 days of delivery.

Conditions:

  • The product must be unused, in its original packaging, and accompanied by proof of purchase.
  • Exchanges are subject to availability.
  • We do not accept returns or exchanges for reasons other than quality issues or order errors.

How to Request an Exchange or Replacement

If you experience any issues with your order, please contact us at info@drill-eg.com with your order number, photos of the issue, and a brief description. Our team will assist you as quickly as possible.

Refund Policy

Drill does not offer refunds. However, we are committed to ensuring you receive a quality product and will gladly replace any item that does not meet our standards.

For any inquiries, feel free to reach out to our support team. Your pet’s satisfaction is our priority.